運送及退款政策

處理時間

所有訂單均會在 5 個工作天內處理。週末或公眾假期不設發貨。如遇訂單量過多，發貨日期可能會延遲數天。對於國際訂單，請根據目的地預留額外的運輸時間。

發貨確認與訂單追蹤

訂單寄出後，您將收到一封包含追蹤編號的發貨確認電郵。該追蹤編號將在 24 小時內生效。

國際寄送

我們提供全球寄送服務。運費及預計送達時間將在結帳時根據您所在的地區自動計算。請注意，實際送遞時間可能會因海關清關程序或當地郵政服務而有所延誤。

海關、關稅與稅項

音樂說故事出版社概不負責您的訂單所產生的任何海關費用或稅項。所有在運輸期間或之後由目的地國家收取的費用（包括關稅、稅款等）均由客戶自行承擔。

損壞處理

若您的訂單在送達時受損，請立即透過電郵 info@musicandstory.com 與我們聯絡。我們將與您共同解決相關問題。

Processing Time

All orders are processed within 5 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. For international orders, please allow additional days in transit for delivery depending on the destination.

Shipment Confirmation &
Order Tracking

You will receive a shipment confirmation email once your order has shipped, which will include a tracking number. The tracking number will be active within 24 hours.

International Shipping

We offer worldwide shipping. Shipping rates and estimated delivery times will be automatically calculated at checkout based on your region. Please note that actual delivery times may be delayed due to customs clearance procedures or local postal services.

Customs, Duties, and Taxes

Music and Story Publishing Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping by the destination country (including duties, taxes, etc.) are the responsibility of the customer.

Damages

If your order arrives damaged, please contact us immediately via email at info@musicandstory.com. We will work with you to resolve the issue.

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退貨

我們的政策為期 7 天。如果您在收到商品後已過 7 天，我們將無法為您退款或換貨。我們僅對有缺陷的物品提供退款或換貨。

要獲得退貨，您的物品必須是未使用的，並且處於收到貨品時相同的狀態。產品也必須在原包裝中。

同時，亦需要收據或購買證明。

在運送退貨之前，請先聯繫我們。

退款（如適用）

收到並檢查您的退貨後，我們將向您發送電子郵件，通知您我們已收到退貨，我們亦會通知您退款申請成功與否。

如退款申請成功，則將在5個工作日內處理退款並自動退還退款於您的信用卡或原來的付款方式。

運輸

您將負責為退還物品支付運輸費用。運輸費用概不退還。如果您收到退款，將從您的退款中扣除退貨運費。

Returns

Our policy lasts 7 days. If 7 days have gone by after you have received the items, we cannot offer you a refund or exchange.

We only offer a refund or exchange for items that are defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.